Key Features of the Germancert-TRUSTMARK Validated Trusted Product Certification:

• Comprehensive Evaluation: The certification involves a rigorous assessment across various operational areas related to product warranties and claims handling. This includes warranty management, claims processing, reporting and analysis, and supplier recovery. Each section uses a points-based system.
• Points-Based System: Each section of the audit receives a score based on the functionality available. Minimum scores are required in each section to receive the overall certification.

• Key Areas of Assessment:
• Warranty Management: Ability to create, manage, and distribute warranty information to consumers, dealers, and channel partners. Support for product recalls.
• Claim Processing: Complete tracking of claims, including status updates, remarks, and assignment of claims to service centers. Workflow management, cost analysis, and communication with various stakeholders.
• Reporting and Analysis: Automated detection of emerging issues, key metric tracking via dashboards, data integration across different departments, and generation of various reports (e.g., Pareto, trend, cost forecasts).
• Supplier Recovery: Tracking product failures to recover costs from suppliers, generating and managing recovery statements, and reconciliation with payments.
• Thresholds for Certification: Minimum point thresholds must be reached in each of the four assessed categories (Warranty Management, Claim Processing, Reporting and Analysis, and Supplier Recovery) to receive the overall GC-TRUSTMARK certification.
• Focus on Efficiency and Customer Satisfaction: The certification emphasizes streamlined processes, clear communication, and efficient handling of warranty claims and supplier recovery to enhance customer satisfaction and minimize disruptions.

In essence, the GC-TRUSTMARK Validated Trusted Product certification signifies a high level of operational efficiency and customer focus in managing product warranties and claims. It demonstrates a commitment to resolving issues effectively and transparently.